Lowrance: I purchased a AirMap 500 second hand from Dan. One day it refused to take a charge. I contacted Lowrance to get it repaired. They returned with an offer of shipping me a refurbished AirMap 500 at a greatly reduced cost. In the mean time I found the problem with a broken pin in the charging connector. Of which Lowrance sent me a new one of which I paid shipping. I needn't send them my defective unit. The open willingness of Lowrance to stand behind their product has earned them my loyalty. I will purchase Lowrance products in the future and let people know of my support.
Bill
Grants Pass, Oregon
I have been pleasantly surprised at how good all but one aviation company has treated me since I became an aircraft owner.
Ironically, Lowrance was the one exception. The unit was inoperative right out of the box and although they eventually made it operational Customer Support was the worse I've ever dealt with. I've heard others speak well of them in the past so I'm figuring this is an example of a company developing a good reputation then maximizing profit by cutting quality control and buyer support.
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